> Shipping & Availability | Returns | Conditions of Sale | Privacy Statement

We try to ensure that all our products are of the highest quality and that they are supplied to the consumer in a suitable condition.

If any of our products do not meet these standards please contact us immediately.

Rydenor Woodfinishes
Care for your wood

Shipping & Availability

Trade Counter

Customers are most welcome at our trade counter on Dalton Airfield.

North of England

'Rydenor Vans' service the local area on a regular weekly schedule. Contact us for details.

Rest of UK

Our carriers make deliveries to the rest of the UK. Internet and other orders shipped within the UK are charged as follows:

Order total UK Shipping Charge £0.00 - £35.00 £6.50 £35.01 - £90.00 £8.00 £90.01 & over £9.50 Larger Orders Carriage depends on size, weight and destination.

• Normal service by our carriers is 2-3 days.
• Overnight delivery is available at extra cost.
• Products marked * cannot be sent by carrier. Rydenor van delivery or pick up only.
• Shipping to all International destinations will be quoted to the customer before the order is dispatched.

International

Deliveries worldwide are made by our carriers or by parcel post at cost.

• Shipping to all International destinations will be quoted to the customer before the order is dispatched.
• Products marked + cannot be sent by international carriers.

Distributors

French Polish & Shellac Products
Siegfried Schulz - GERMANY, AUSTRIA, SWITZERLAND.
Siegfried Schulz, Hauptstrasse 63, 74248 Ellhofen, GERMANY.
Tel: 0049-7134-17348
Fax:0049-7134-10753

De Vliegende Hollander - HOLLAND, CZECH REPUBLIC.
De Vliegende Hollander, Rijksweg 282, 7011EG Gaanderen, HOLLAND.
Tel: 0031-315-323758
Fax: 0031-315-340384
Website: www.devliegendehollander.com
E-mail: info@devliegendehollander.com

Waxwing Waxes
Old Establishmeny Zavich - BELGIUM.
Old Establishmeny Zavich S.A, 390 Ave Charles Quint, 1083 Brussels, BELGIUM.
Tel: 0032-2-4681818
Fax: 0032-2-4682121
E-mail: zavich@village.uunet.be

Hummer Capital - NORTH-EAST U.S.A.
Hummer Capital, 1013 Stuyvesant Ave, Union, NJ07083, U.S.A
Tel: 001-908-687-0170
Fax: 001-908-276-0542
Website: www.hummercap.com
E-mail: waxking@aol.com

Bartoline Ltd - MIDDLE EAST, BALTIC STATES.
Bartoline Ltd, Bermston Close, Beverley, East Yorkshire, ENGLAND, HU17 0LG.
Tel: 0044-1482-678732
Fax: 0044-1482-872606
Website: www.bartoline.co.uk
E-mail: info@bartoline.co.uk

Conquest Ltd - MALTA
Conquest Ltd, A13a, Industrial Estate, Marsa LQA 06, MALTA.
Tel: 00356-237223
Fax: 00356-225257
E-mail: conquest@waldonet.net.mt

Returns

On cancellation for whatever reason you must return to us the goods we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid (including delivery charges) only. Please contact orders@rydenor.co.uk to arrange returns.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected, and we do not exclude any liability for death or personal injury arising from our negligence or for fraudulent misrepresentation.

Conditions of Sale

Contract

These conditions form part of the Supplier's acceptance of the Buyer's order and the contract between the Supplier and the Buyer for the goods to be supplied ("the Goods") and supersede all conditions of the order unless otherwise agreed in writing by the Supplier. All quotations and tenders of the Supplier are made and all orders are accepted on these conditions. No amendment of change or variation shall be made in these conditions except by written agreement signed by an authorized official of each party.

Price

1. The price state at the date of acceptance of the order shall govern the sale and shall include the cost of delivery to the Buyer's nominated UK point of delivery.
   
   
2. If there is an increase in prices for raw materials, contract wages and salaries, employer duties of any kind, tax on goods, tariff rates, import/export duties, exchange rate differences or fluctuation or any other increase in the price at which the Goods are sold to the Supplier, the price of the Goods to the Buyer may be subject to pro-rata increase based upon the amount of any increase to the cost to the Supplier or in the price at which the Goods are sold to the Supplier as the case may be.
   
   
3. If the Supplier wants to increase the price, pursuant to b above, he will inform the Buyer prior to the dispatch of the Goods.
   
   

Delivery

1. Delivery is to the Buyer's nominated point of delivery and risk in the Goods will pass to the Buyer at time of delivery. Notwithstanding delivery, the Supplier shall retain property in the Goods until the full price has been paid to the Supplier. Until such payment has been made the Buyer shall hold the Goods as trustee for the Supplier and shall keep them fully insured and shall indemnify the Supplier against any loss or damage which may arise. Any partial payment to the Supplier shall be retained for its own use. If payment is overdue in whole or in part the Supplier may (without prejudice to its other rights) recover or resell the Goods and may enter upon the Buyer's premises for this purpose.
   
   
2. Any time or date for delivery is an estimate only and the Supplier shall not be liable for the consequences of any delay.
   
   
3. Without prejudice to the generality of conditions b. above, if delivery does not take place within due time due to war, civil unrest, strike or lockout, breakdown of machinery, fire loss, failure of supplies of raw materials or other circumstances beyond the Supplier's control, the Supplier shall not be responsible for the delay. The Supplier reserves the right to deliver as soon as possible after the removal of the cause of delay or to terminate the contract but without prejudice to rights accrued in respect of any goods previously delivered.
   
   
4. Shortages and damages on delivery must be notified in writing to the Supplier within three (3) working days of the Buyer's receipt of Goods.
   
   

Packing

The Goods are dispatched in the Supplier's standard packaging, as the Supplier considers necessary and sufficient for the dispatch. The price includes packaging unless otherwise agreed upon.

Special Orders

If the goods are made according to special order of the Buyer the Supplier is entitled to deliver up to ten percent (10%) less and up to ten percent (10%) more than the volume agreed upon and the price will be adjusted accordingly. The Buyer shall indemnify the Supplier against all damages, penalties, costs and expenses to which the Supplier may become liable as a result of work done in accordance with the Buyer's specification which involves infringement of any letter patent, registered design, copyright or other third party rights.

Payment

1. Payment shall be due net cash on the last day of the month following the date of invoice or interim invoice as the case may be.
   
   
2. In the event of late payment, the Supplier reserves the right to charge interest from the date of the invoice until payment, at the rate of four percent (4%) per annum over LIBOR.
   
   
3. In the event of non-payment, the Supplier reserves the right to suspend or cancel outstanding orders or deliveries.
   
   

Defects

1. Goods supplied by the Supplier are warranted to be free from defect in workmanship and materials. All other conditions, warranties, representations, whether express or implied, by Buyer or otherwise, are hereby expressly excluded. In the event that any goods are proved to be defective in workmanship or materials the Buyer's remedy shall be limited to a refund of the price or replacement of the defective goods as the Supplier may elect. Without limiting the generality of the forgoing, the Supplier shall not be liable for consequential loss nor for any matter or thing outside the Supplier's control nor for incompatibility with other materials.
   
   
2. Claims with respect to defective goods to be valid must be received in writing by the Supplier within three (3) months from delivery.
   
   
3. Return of defective goods can only be made with the Supplier's prior agreement. Return takes place for the Supplier's account and risk unless otherwise agreed upon in writing.
   
   
4. The limitations of liability referred to in this condition 7 shall not apply so as to restrict the Supplier's liability for death or personal injury resulting from the Supplier's negligence.
   
   
5. All goods are sold on the basis that the Buyer has relied upon Buyer's skill and judgment in determining the fitness of the goods for the Buyer's purpose.
   
   

Disclaimer

1. The Buyer shall strictly follow the instruction for use and storage published by the Supplier. Furthermore, the Supplier is not responsible for damage due to incorrect storage.
   
   
2. The Supplier's information is based on laboratory tests and is guidance for the choice of product and working method.
   
   
3. As the working conditions are beyond the control of the Supplier, Supplier is not responsible for the results achieved.
   
   
4. The Supplier is not responsible for damage which is due to wrongful application or unusual use of the Goods. Including the use of the Goods on a base for which they are not suitable or if the Buyer exposes the Goods to, for example weather conditions or moisture for which they are not suitable.
   
   

Termination

In the event that distress or execution is levied on the Buyer's property or if the Buyer makes or alters to make an arrangement with creditors or, if the Buyer is presented with any winding up or bankruptcy petition or, if the Buyer is a limited company passes a resolution to wind up the company or, a receiver is appointed, the Supplier shall have the right to forthwith terminate the contract and such termination shall be deemed to have taken place upon posting by the Supplier of notice of termination to the Buyers last known address without prejudice to any accrued rights of the Supplier.

Governing Law

The contract of sale for the supply of goods hereunder shall be governed by the laws of England.

Privacy Statement

Information Collection

Rydenor Woodfinishes is the sole owner of the information collected on www.rydenor.co.uk/www.rydenor.co.uk. Rydenor Woodfinishes collects information from our users at several different points on our site.

• Accounts
  In order to make purchases on our site, or to subscribe to our periodic newsletter, users are required to create an account which records their contact information (such as name and email address).



• Orders
  To order products or services users must also provide shipping and financial information (such as credit card number, expiration date). Account and order information is used for billing purposes, to fill customer's orders, and is recorded in our accounting system. If we have trouble processing an order, the account information is used to contact the user.

Information Use

The information collected by Rydenor Woodfinishes is used to take orders, deliver products and services, collect payments, make refunds, and for customer care. Customers who subscribe to our newsletter will receive periodic news about special offers, new products, and service announcements. Out of respect for the privacy of our users we present the option to not receive these types of communications. Users who do not wish to receive our periodic newsletter may 'opt-out' by changing their 'My Account Information' to 'Newsletter: Unsubscribe'.

Sharing

• Legal Disclaimer:
  Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our site. These are the instances in which we will share users' personal information:



• Third Parties
  We use outside shipping companies to ship orders, credit card processing companies to bill users for goods and services, and collection companies to resolve unpaid accounts. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Other than for these purposes, we DO NOT share personal information (specific or aggregated) with Third Parties.



• Business Transitions
  In the event Rydenor Woodfinishes goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.



• Links
  This site may contain links to other sites. Please be aware that we, Rydenor Woodfinishes, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.



• Security
  This site takes every precaution to protect our users' information. When users submit sensitive information via the site, their information is protected both online and off-line.
  
  Users who have any questions about the security at our site can send an email to support@rydenor.co.uk.



• Correcting/Updating/Deleting/Deactivating Personal Information
  If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the My Account Information page, or by emailing support@rydenor.co.uk (or contact us by telephone or postal mail).



• Notification of Changes
  If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
  
  If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.



• Contact Information
  If you have any questions or suggestions regarding our privacy policy, please contact us at support@rydenor.co.uk.

About Us | Contact Us | Terms & Conditions | Enquiries
Special Offers | My Account | View Basket